As each piece is created upon order, the total delivery timeframe consists of two stages: creation time and shipping time.
Creation time:
    Signature Series: approximately 3–5 business days.
    Collector’s Series: approximately 7–10 business days.
More complex custom works may require additional time.
Shipping time:
Once the piece is completed, international delivery typically takes 7–12 business days, depending on destination and customs processing.
Tracking information will be provided once your order has been dispatched.

All artworks are packaged using museum-grade protective standards, including:
Multi-layer reinforced materials.
Custom-fit cushioning designed for fragile art objects.
Shock-absorbing outer cartons.
We take exceptional care to protect your artwork throughout transit.

While damage during transit is rare, glass art remains inherently delicate.
If your artwork arrives damaged, please contact us within 48 hours of delivery and provide the following documentation:

An unedited unboxing video, clearly showing:

• The unopened shipping box.
• The opening process.
• The condition of the artwork upon removal.

Clear photographs of:

• The outer shipping box.
• Internal packaging materials.
• The damaged artwork from multiple angles.

After review, we will assess the situation and, at our discretion, offer an appropriate resolution, which may include repair, replacement, or refund.
Claims submitted without an unboxing video and sufficient photographic evidence may not be eligible for resolution.

All artworks are made-to-order commissioned creations, handcrafted specifically for each collector.
Due to the personalized and artistic nature of commissioned works, we do not accept returns or exchanges once the creation process has begun, except in cases of confirmed damage during transit as outlined in this policy.
We kindly ask collectors to review product details carefully before placing an order.

No. We offer complimentary worldwide shipping. All applicable import duties and taxes are covered by us, so you will not be charged additional fees upon delivery.